Orders shipped within the US are done via UPS and take approximately 2-5 business days for delivery after leaving our office in Pennsylvania, holidays and weekends considered.
Expedited shipping is available for additional cost.
You will receive the UPS tracking information for your shipment enabling you to track the status of your package online at ups.com.
You are also welcome to call our office a day or two prior to the expected receipt date for the tracking number.
A Return Authorization Number (RA#) is required for all returns.
To obtain RA # from Customer Service please:
— Call Toll Free 855 370 1900
— Email firstname.lastname@example.org / Subject: RA# Request
The RA# must be clearly indicated on the outside of the return package and a copy of the RA document must be included with the return.
Unauthorized returns are subject to return to the customer at the customer’s expense.
Restocking/Inspection Fees will be issued at 15%.
The customer is responsible for obtaining the RA# from Customer Service within 30 days of shipment of the product/s to the customer location.
The customer is responsible for returning the used/unused equipment to NORWOOD Device & Diagnostics within 30 days of RA# issuance.
If the product is not returned within 30 days of RA# issuance, the customer will be invoiced and the product will be subject to a restocking /inspection fee.
If the product is not returned within 30 days of invoicing, the product is no longer returnable and no credit will be issued.
Only damaged/defective products may be returned freight prepaid by NORWOOD Device & Diagnostics.